ReleasedFull ReleaseWeb
Device Order Tracking & Management
Improvements to hardware order tracking, accessories management, and device setup across Commerce Home. Merchants see newly placed orders sooner with clearer shipping and delivery states, can onboard POS devices and accessories more easily, and get better support guidance through a refreshed Troubleshoot/Get Help experience.
@Jay Springfield · @Catherine Shing · @Phil Bennett · @Rafael Martins
SalesCareProduct
See It in Action
5 items — click to enlarge
Why This Matters
- Faster order clarity — newly placed orders surface sooner with clearer shipping and delivery states for single-item, multi-item, and multi-tracking shipments
- Simpler hardware setup — updated setup cards walk merchants through onboarding POS devices and accessories like barcode scanners, receipt printers, and cash drawers, with a refreshed Get Help card if they run into issues
- Better device management — right-rail cards now prioritize the most relevant hardware and make support paths easier to find
What's New
- 1Recent hardware order card — newly placed orders appear sooner, shipping and delivered states are clearer for single and multi-item orders, and tracking links route correctly for multi-tracking shipments
- 2Accessories setup refresh — setup cards now support POS device, barcode scanner, receipt printer, and cash drawer onboarding in What's Next
- 3Devices right rail and support — device and accessory cards prioritize POS devices first, and the Get Help card provides clearer localized support guidance